It’s becomes a tough time to generate more revenue in the hospitality industry, why even more revenue and of course to achieve an average and reasonable revenue!

To be simple, room division is a core area for generating the revenue in the hotel industry; it consists of basic market segmentation of travelers like business and leisure.

Business travelers who are frequently travels for their business purpose, they desperately need a competitive budget rate for their accommodation so that they could forecast their budget requirements, accordingly.

Same like business travelers, leisure or tourists have their own budget criteria’s in order to fulfill their travel budgets and needless to say, that they too frequent travelers!

So, now these simple 2 segments can make more revenues by 3 different portals, are as follows…

OTA (Online Travel Agencies) – OTA playing a significant role to generate the revenue by monitoring your room position, you could be adjusting your room rates by understanding and forecasting the busy and low periods of the calendar year. You need to simply manipulate or fluctuates the room rates depends on your room availability for that particular period. This is a type of systemically approaching the rate plan for your guests.

Corporate’s – Generating the corporate bookings shall provide a solid platform for your revenue enhancement. Corporate guests have a habit of staying both long and short term, they provide us the constant length of room stay period, and then you can balance your room availability without any huge slum in the occupancy level. Once you have the accounts of more corporate, you get saved with your occupancy level and revenue level.

MICE (Meeting, Incentive, Conference and Exhibition) – Mice business is one of the best business source to get your hotel business in the next level. It has a power of keeping your business revenue is more as much as possible. It sector will cover and generates revenue from most of your business channels. It creates a set of package to gain best revenue in all aspects for Hotel industry.

We could tell more about the revenue generating factors in the Hotel industry, but to be very precise and I firmly believe that the above areas, shall be more than enough to achieve the targeted revenues.

What makes a Best Hotel General Manager? Have you ever come across question like this!

The answer is simple “A Hotel General Manager never should have a mentality of 9 to 5 job pattern”!

OK, now let me take this opportunity to share my own knowledge and experience!

As a General Manager, I am more focused on the Customer service and I initiate more and more training to my staffs so that they could be more skilled to handle the guest needs and provide their best services at all times. I am personally make sure to have my guests stays are more comfortable and memorable one.

I firmly believe my experience, exposure and expertise; I am very delighted to fulfill my job needs and thoroughly enjoy the professionalism on it. Needless to say, my job result clearly depicts my passion and love of my work.

As a Hotel Manager, I am always honesty and reliability and ready to accept all challenges whether it is brings me more contradiction or critics, I will always more consent to my decision and motivate my employees in all difficult times.

Once , I enter the lobby from the main hotel entrance and I feels the ambiance of my hotel and the charming environment welcomes me and gets guided to my office with more pleasure by exchanging the valuable morning greetings!

First, I will make sure to address, if any problems happened in the previous night and check all departmental register and its updated log notes.

Then, I start to visit the areas of Front Office and monitor the Hotel room position and conference, banquet party & functions of the day. And then, visits the restaurant where we serve the buffet breakfast to our guests and ensure that everything ready for our guests to start their day more welcomingly. Also, I used to display the current date newspapers other magazines and set up lively TV channels, so that the guest could see and enjoy them. I will make sure that the whole breakfast session shall be more elegant.

“Each day will be an added asset for my career; I willingly enjoy my day, surmount all tough times and build more professional skills”

All my staffs display a warmly smile on their face and exhibit their eagerness to sever the guests. My relations with my employees and guests are more professional and my communication plays a key role and my words inspire the staffs and will start their day, more energetically.

Every morning, there will be a departmental HOD meeting; meeting shall be for a short time of 10 to 15 minutes, to discuss about the room position, Food and beverage promotions, maintenance issues etc., and to sort out any disputes, immediately.

Most of the day is filled with responding to immediate email messages, sales promotion activities , business development,, cross checking the previous reports like Occupancy Statistics reports, night auditing reports, manager reports, Daily sales reports, hotel revenue forecasting data etc.,

It’s time for Lunch, after finishing the lunch; Once again, I will take a round of the hotel. I will interact with some staffs personally and share their work experience and comfort ability with our Hotel. Then, I used to check the rooms randomly so that I could understand the cleanliness of the Hotel rooms and its services.

“As a Great Hotel General Manager, you should have more passion on your job and I am doing it”

I will spend some time in the lobby so that I can see the guests and gets engaged some conversation with them, to know more about their stay and their visit purpose, so my conversation makes me to connect more friendly, with them.

As a Hotel General Manager, I don’t have any duty timings, I am always available to my guests and to my staffs, any time they can contact me and in fact we do have our own Hotel what’s up group to chat for main hotel issues or problems, so that we could take decision and action it, instantly.

To conclude, I am always energetic, enthusiastic, skilled manager and vibrant leader with a solid track record of performance. Needless to say, that iam ready to develop more skills in order to be more competitive and to tackle any grievances arises. I am prepared to face any competitions and tough time coming forward in the Hospitality industry.

I am delighted to share my knowledge and experience, with a sense of pride!

I am ready take up any challenges and very eager to contribute my knowledge for any hotel projects.

As always, fell free to contact me at any time, and I welcome any feedback you may have.

Hope you have enjoyed this post! Pls. do share and comment!!

Tag: Room Revenue

3 simple steps to generate more revenue in the Hotel Room division!